Module Catalogues, Xi'an Jiaotong-Liverpool University   
Module Code: IFB208TC
Module Title: Quality Management and Lean Six Sigma
Module Level: Level 2
Module Credits: 5.00
Academic Year: 2021/22
Semester: SEM2
Originating Department: School of Intelligent Finance and Business
Pre-requisites: N/A
This course aims to introduce students into managing and controlling quality in manufacture or service industry. The concept of Lean Six Sigma will be emphasised as the foundation and later on there will be introduction to next stage of quality management including implementation of quality management systems regarding relevant certifications to assure quality and the application of Total Quality Management (TQM).
Learning outcomes 
A. Have a comprehensive understanding of quality in product and service.

B. Have a comprehensive understanding of Lean Six Sigma concept in controlling quality.

C. Understand the concept and principles of quality management systems with relevant certifications (ISO9000, QS9000, etc).

D. Understand the application of Total Quality Management in an organisation.
Method of teaching and learning 
Formal lectures including the use of labs/tutorials to enable the appreciation of technical aspects of operations management and the ability to use the relevant numerical tools and analysis methods
• Definition and Dimensions of Quality

• Modern Quality Management development, principles and concepts

• Quality Improvement: Six Sigma, Lean

• Quality Management Systems: ISO9000

• Total Quality Management: Quality Strategy, Leadership, Customer Focus and Satisfaction, Employee Involvement, Supplier Partnership, Performance Measurement

• Organization-wide Quality Improvement Implementation Framework
Delivery Hours  
Lectures Seminars Tutorials Lab/Prcaticals Fieldwork / Placement Other(Private study) Total
Hours/Semester 26    13      111  150 


Sequence Method % of Final Mark
1 Case Study Group Work (Presentation)(1500 Words) 50.00
2 Final Exam 50.00

Module Catalogue generated from SITS CUT-OFF: 10/21/2020 7:02:04 PM