Module Catalogues, Xi'an Jiaotong-Liverpool University   
Module Code: LNG302
Module Title: Interpersonal communication in the workplace
Module Level: Level 3
Module Credits: 5.00
Academic Year: 2020/21
Semester: SEM2
Originating Department: Department of Applied Linguistics
Pre-requisites: N/A
• To explore linguistic approaches to the study of organisational communication;

• To investigate the ways in which interpersonal communication in the workplace is made sense of by participants and observers;

• To account for the co-existence of co-operation and conflict in workplace communication

Learning outcomes 
A. Explain variations in organisational communication with reference to intrapersonal and interpersonal factors

B. Account for cooperation in workplace communication and for the development of productive relationships

C. Identify conflict in workplace communication and attempts to manage conflict

D. Conceptualise differences in expectations of workplace language use

E. Pose relevant analytical questions concerning the uses of language in workplace and related settings

Method of teaching and learning 
1. Interpersonal communication and its role in organistional settings;

2. Evaluation of interpersonal communication in organisational settings in terms of such concepts as competence and effectiveness;

3. Theoretical approaches to the study of interaction with an emphasis on “face” and conflict;

4. The communicative significance of jokes and small talk;

6. Strategies used in organisational communication to achieve cooperation and manage conflict

Topics will typically include:

1. The processes and the skills of interpersonal communication and their importance in corporate settings;

2. The linguistic, psychological and sociologi-cal study of interpersonal communication with an emphasis on “face”;

3. Analysing persuasion and other communi-cative purposes;

4. Studying examples and performing analyses of authentic workplace communication (e.g. communication between managers and their staff, staff members, staff members identifying with different groups);

5. The communicative functions of jokes, requests, negotiation, and small talk;

6. The strategies used in organisational com-munication to manage conflict and to achieve potentially conflicting goals;

7. Information and communication technology and its relationship with organisational communication

8. Nonverbal and other non-linguistic communication in corporate settings;

9. The evaluation of organisational communi-cation in terms of effectiveness and compe-tence

Delivery Hours  
Lectures Seminars Tutorials Lab/Prcaticals Fieldwork / Placement Other(Private study) Total
Hours/Semester 26     13  13    98  150 


Sequence Method % of Final Mark
1 Analysis Of Workplace Communication 40.00
2 Critical Review 60.00

Module Catalogue generated from SITS CUT-OFF: 9/20/2020 12:06:02 AM