Process management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Processes can be structured and repeatable or unstructured and variable. The aim of the module is to provide students with an understanding of the key principles, systems and techniques used to assure effective operations management. The module enables student to: (i) understand the role of process management in manufacturing and service organisations, (ii) adopt industry best practices for efficiency or pursue competitive differentiation, and (iii) manages the lifecycle of improvement and optimization, in a way that translates directly to operation. In that this is an optional module, to well utilise the university resource, the module delivery is subject to meeting a minimum number of students (10).
Students should be able to: A. Articulate the fundamental concepts of process management and its importance to organizational strategic success, and evaluate the critical success factors influencing the implementation of process management. B. Apply structured methodologies and management frameworks to systematically analyze, model, and diagnose the performance and bottlenecks of existing business processes. C. Design and propose optimized "To-Be" (future-state) business process solutions to enhance organizational performance, and develop a preliminary implementation roadmap.
Formal lectures including the use of labs/tutorials to enable the appreciation of technical aspects of operations management and the ability to use the relevant numerical tools and analysis methods. In that this is an optional module, to well utilise the university resource, the module delivery is subject to meeting a minimum number of students (10).